Privacy Policy

Safex Transport Inc. ("Safex Transport", "we", "us", or "our") is a Canadian asset-based carrier incorporated in the Province of Quebec, with operations across Canada and the United States. This Privacy Policy applies to personal information collected through our website (safextransport.ca) and our business operations.

We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, the Act Respecting the Protection of Personal Information in the Private Sector as modernized by Law 25.

We collect only the personal information necessary to provide our services. This may include:

• To respond to inquiries and provide transportation quotes
• To fulfill contractual obligations related to freight and transportation services
• To communicate about your shipments, including tracking and delivery confirmation
• To comply with legal and regulatory requirements, including customs and border-crossing regulations

We obtain your consent before or at the time of collecting personal information, except where the law permits otherwise. You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services.

We do not sell your personal information. We may share it only to the extent necessary with:

• Service providers and subcontractors who support our operations (IT, cloud hosting, customs brokers, freight agents), bound by confidentiality obligations
• Government and regulatory authorities when required by law (Canada Border Services Agency, Transport Canada, US Customs and Border Protection)
• Insurance companies in connection with claims or risk management

As a cross-border carrier, some personal information may be processed or stored in the United States. We ensure appropriate contractual safeguards are in place to maintain protection equivalent to that afforded in Canada.

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. In the event of a privacy breach presenting a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and/or the Commission d'accès à l'information du Québec within the applicable timeframes.

• Access the personal information we hold about you and receive a copy
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Data portability — receive your information in a structured, machine-readable format (Law 25, Quebec)
• Withdraw consent at any time, subject to legal or contractual limitations
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Commission d'accès à l'information du Québec (cai.quebec.ca)

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.